Free 5-1-1 Traffic Hotline Guides Drivers to Safety During Severe Weather

Statewide system provides roadway evacuation information during emergencies

ORLANDO — As Floridians and visitors prepare for Tropical Storm Fay, the Florida Department of Transportation (FDOT) is encouraging travelers to use its free 5-1-1 Traffic Information Service to stay updated with real-time roadway information. 

In the event of an evacuation or other emergency, FDOT recommends drivers call 5-1-1 before hitting the road to check on highway and bridge conditions. Florida’s 5-1-1 service provides up-to-the-minute information on toll suspensions, road closures and evacuation routes. 

By dialing 5-1-1 or visiting the FL511.com Web site, people can stay updated with road conditions so they can make good travel decisions.  The free 5-1-1 service is accessible by cell phone, or landline. By dialing 5-1-1, callers can hear real-time reports on interstate highways throughout the state and Florida’s Turnpike. 

“We strongly recommend people dial 511 to find out exactly what the road conditions are, so they can travel safely,” said Gregg Laskoski, Managing Director, Public & Government Relations for AAA Auto Club South. “Other ways to stay safe are to maintain an appropriate distance from other cars when driving in rain, reduce speed and never use cruise control which can cause hydroplaning on wet roads.”

The 5-1-1 service is free, however cell phone minutes apply.

Safety Tips

1. Call 5-1-1 before hitting the road, call from a rest area or have a passenger call to avoid talking while driving.
2. Call 5-1-1 before entering a new roadway to become aware of the current road condition.
3. Customize the trip before leaving home at www.FL511.com to minimize time spent on the phone.
4. Drive slowly and keep lights on in low visibility.
5. Do not use cruise control when driving in rain.
6. Always wear a safety belt.

5-1-1 Tips

1. Speak as clearly as possible and minimize any background noise – including radios and open windows.
2. Say “help” for instructions.
3. Say “next,” “previous,” “stop” or “repeat” to navigate through the phone menus more quickly.
4. Say “main menu” at any time to start over.
5. Interrupt 5-1-1 at any time if you already know your selection.

For more information, contact:
Vicky Mixson
FDOT Public Information Officer
(407) 571-6799
cell: (321) 439-9245 

Mike Wacht
FDOT Public Information Officer
(407) 571-6782
cell: (407) 312-3481