Request Services or Contact Us

1 PSL Your 24 7 City Hall

What is 1PSL?

This all-in-one system connects its residents with the City. 1PSL is your 24/7 City Hall and provides various options to navigate to a wide variety of non-emergency City services and general City information.

There are three ways residents can contact the city to request city services or ask general questions:

#1. Call 1PSL at 772-871-1775

#2. Download the 1PSL mobile app (available on Apple App Store and Google Play Store)

  • Through the 1PSL mobile app, residents can provide staff with pictures and detailed descriptions. Issues are automatically sent to the department or division who will perform the work, and status updates on the progress of the request.

#3. Use the 1PSL Website on your computer

Download the mobile app

The 1PSL mobile app is available on the Apple App Store and Google Play Store.

Google Play logo
Google Play Store

Apple App Store Logo
Apple App Store

Resources available on 1PSL

  • Submit a service request (See examples of service requests below.)
  • Pinpoint an issue location with GPS
  • Attach a photo with comments
  • Receive status updates and resolution notifications
  • Report good news about the City (problem resolved or kudos to a City employee)
  • Access utility payment portal
  • Request records
  • Learn about City news and upcoming events

Type of services available with 1PSL

  • Commercial vehicle: Inquire about commercial vehicles parked in residential areas.
  • Drainage inquiry: Report concerns about their swale system.
  • General information: Connect with the City for general information, questions and service requests.
  • Vegetation maintenance: Report trees, plants or grass in the rights-of-way that needs maintenance.
  • Potholes: Report a pothole on the street leading up to your neighborhood.
  • Public litter & recycling: Report litter in public areas. Report overflows or damage to public litter cans.
  • Solid waste: Report concerns with garbage, recycling or yard waste services.

Public Records Requests

To submit a public record request, visit Public Records Request.

A public record is defined by Florida Statutes as: all documents, papers, letters, maps, books, tapes, data processing software, or other material, regardless of the physical form, characteristics, or means of transmission, made or received pursuant to law or ordinance or in connection with the transaction of official business by any agency FS 119.011(12).

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